Refund policy
Returns and refund policy
At Miss Chadou, every piece is handmade. If the piece you receive is not right for you, you have 14 days to send it back.
Your cancellation period
You have 14 days from receiving your order to tell us you wish to return an item, then a further 14 days to send it back to us.
How to return an item
- Email us at contact@misschadou.com with your order number and the item concerned.
- We will confirm the next steps by email within 24 working hours.
- Send the item back to the address below, in its original packaging.
Condition of the item
To be accepted, the item must be unworn, unwashed and free of perfume, in its original condition, with its tags and packaging. An item returned damaged, stained or showing signs of wear cannot be refunded in full.
Return address
Returns are accepted only at this address:
SN SUBATEL — Miss Chadou
26 rue de Torcy
75018 Paris
France
We recommend a tracked service: without proof of postage, we cannot process a parcel that does not reach us.
Return costs
Return postage is at your expense, unless the item is faulty or we made an error: in that case, we cover the full cost.
Refund
Once we have received and checked your parcel, we refund you within 10 working days, to the payment method used for the order. You will receive a confirmation email.
The original delivery cost is refunded up to the price of standard delivery.
Exchanges
Would you like another size or colour? Email us: we will exchange the item subject to availability. As our pieces are made in very small runs, a sold-out style cannot be replaced — in that case, we refund you.
Excluded items
In line with the law, items made to measure or personalised at your request cannot be returned, nor can unsealed items that cannot be sent back for hygiene reasons.
Faulty item or wrong item sent
If your item is faulty or does not match your order, email us within 7 days at contact@misschadou.com with a photo. We will arrange the return at our expense and offer a replacement or a refund.
Any questions?
Email: contact@misschadou.com
Phone / WhatsApp: +33 7 59 54 57 22
We reply within 24 hours, Monday to Saturday.