Delivery Policy
Shipping Policy
All our orders are prepared and shipped from France within 24 business hours of payment confirmation.
Delivery Times
- Mainland France: 1 to 2 business days after shipping
- Belgium: 2 to 3 business days after shipping
- Rest of the world: generally 3 to 5 business days
These timeframes exclude weekends and holidays. During peak periods, they may be slightly extended.
Shipping Costs in France
- Home delivery, UPS: €5
- Mondial Relay pickup point (pickup point selected after payment): €5
- UPS Saver Express home delivery: €10
- Free shipping on orders over €100, for both home and pickup point delivery
Shipping Costs in Belgium
- Home delivery, UPS: €5
- Mondial Relay pickup point (pickup point selected after payment): €6
- Free shipping on orders over €100
Other Destinations
We deliver worldwide. The shipping costs and delivery times applicable to your country are automatically displayed at checkout, before you confirm your order.
Tracking Your Package
Once shipped, you will receive an email containing your tracking number. If you do not receive it, please check your spam folder before contacting us.
Customs Duties
No customs duties apply to deliveries within the European Union. For deliveries outside the European Union, local duties or taxes may be charged by the destination country and remain the responsibility of the recipient.
Delivery Address
The address entered when placing your order is the one used by the carrier. Please check it before confirming: an incomplete or incorrect address may result in a delay or the package being returned to the sender. For any corrections, please write to us within one hour of placing your order at contact@misschadou.com.
Delayed or Missing Package
If your package has not been delivered within the stated timeframe, please write to us at contact@misschadou.com with your order number. We will open an inquiry with the carrier and keep you informed until the issue is resolved.
Have a Question?
Email: contact@misschadou.com
Phone: +33 7 59 54 57 22
Response within 24 hours, Monday to Saturday.