Returns and Refunds
Returns and Refunds Policy
At Miss Chadou, every piece is handmade. If the one you received does not suit you, you have 14 days to return it to us.
Your right of withdrawal
You have 14 days from the receipt of your order to inform us of your wish to return an item, and then an additional 14 days to send it to us.
How to make a return
- Write to us at contact@misschadou.com stating your order number and the item concerned.
- We will confirm the procedure by email within 24 business hours.
- Send the item back to us at the address below, in its original packaging.
Condition of the item
To be accepted, the item must be unworn, unwashed, and unscented, in its original condition, with its tags and packaging. A returned item that is damaged, stained, or shows signs of wear cannot be fully refunded.
Return address
Returns are accepted only at this address:
SN SUBATEL — Miss Chadou
26 rue de Torcy
75018 Paris
France
We recommend using tracked shipping: without proof of shipment, we cannot process a package that does not reach us.
Return costs
Return costs are at your expense, except in the event of a defective item or an error on our part: in this case, we will cover them entirely.
Refund
Upon receipt and inspection of your package, we will issue a refund within 10 business days to the payment method used for the order. A confirmation email will be sent to you.
The initial shipping costs are refunded, up to the standard shipping rate.
Exchanges
Would you like a different size or color? Write to us: we will arrange the exchange subject to available stock. As our pieces are produced in very small batches, an out-of-stock model cannot be replaced—we will then issue a refund.
Excluded items
In accordance with the law, items made to measure or personalized at your request, as well as unsealed items that cannot be returned for hygiene reasons, cannot be accepted for return. Discounted items are subject to exactly the same return conditions as full-price items.
Defective item or shipping error
If your item has a defect or does not match your order, write to us within 7 days at contact@misschadou.com and attach a photo. We will arrange the return at our expense and offer you a replacement or a refund.
Any questions?
Email: contact@misschadou.com
Phone: +33 7 59 54 57 22
Response within 24 hours, Monday to Saturday.