Privacy policy

Privacy policy

This privacy policy explains to users of www.misschadou.com how their personal data is collected and processed, in accordance with the General Data Protection Regulation (GDPR) 2016/679 and the amended French Data Protection Act of 6 January 1978.

1. Data controller

The controller of the data collected on the website is:
Miss Chadou
Registered office: 231 rue Saint-Honoré, 75001 Paris, France
SIREN: 933 826 687 — SIRET: 933 826 687 00016
EU VAT number: FR84 933 826 687
Email: contact@misschadou.com
Phone: +33 7 59 54 57 22

2. Data collected

When you use the website and when we process your orders, Miss Chadou may collect the following data:

  • Identification data: first name, last name, email address, phone number
  • Delivery and billing data: postal address
  • Order data: purchase history, preferences
  • Payment data: processed exclusively by our secure payment providers; Miss Chadou does not store any card details
  • Connection data: IP address, browser type, pages visited, cookie data

3. Purposes of processing

  • Managing orders, deliveries, invoices and returns
  • Managing customer relations and after-sales service
  • Sending commercial information and newsletters (with your consent)
  • Meeting our legal and accounting obligations
  • Improving the website and our services
  • Preventing fraud and securing transactions

4. Legal basis

  • Performance of the sales contract, for order management
  • Consent, for marketing communications and non-essential cookies
  • The legitimate interest of Miss Chadou in improving its services and preventing fraud
  • Compliance with legal obligations (accounting, invoicing)

5. Recipients of the data

Your personal data is intended for the internal teams of Miss Chadou and for the service providers involved in fulfilling our services:

  • Secure payment providers
  • Carriers and logistics platforms (UPS, La Poste, Mondial Relay, etc.)
  • Website host (Shopify International Limited)
  • Transactional and marketing email tools

Miss Chadou never sells your personal data to third parties.

6. Retention periods

  • Customer data: for the duration of the business relationship and up to 3 years after the last contact for marketing purposes
  • Billing data: 10 years, in line with legal obligations
  • Prospect data: 3 years from collection or last contact
  • Cookies: 13 months maximum

7. Your rights

Under the GDPR, you have the following rights: access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and the right to give instructions on what happens to your data after your death.

To exercise these rights:
Email: contact@misschadou.com
Post: Miss Chadou — 231 rue Saint-Honoré, 75001 Paris, France

You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the data protection authority of your country (in the UK, the ICO — ico.org.uk).

8. Cookies

www.misschadou.com uses cookies to improve your experience, analyse website traffic and offer you personalised offers. You can set your preferences at any time in your browser or via the consent banner.

9. Data security

Miss Chadou takes appropriate technical and organisational measures to keep your personal data secure and confidential.

10. Contact

Email: contact@misschadou.com
Phone: +33 7 59 54 57 22
Address: 231 rue Saint-Honoré, 75001 Paris, France