Privacy Policy

Privacy Policy

This privacy policy is intended to inform users of the www.misschadou.com website about how their personal data is collected and processed, in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 and the amended French Data Protection Act of January 6, 1978.

1. Data Controller

The controller responsible for processing the data collected on the website is:
Miss Chadou
Registered office: 231 rue Saint-Honoré, 75001 Paris, France
SIREN: 933 826 687 — SIRET: 933 826 687 00016
Intra-Community VAT No.: FR84 933 826 687
Email: contact@misschadou.com
Telephone: +33 7 59 54 57 22

2. Data Collected

In the course of using the website and managing orders, Miss Chadou may collect the following data:

  • Identification data: name, first name, email address, telephone number
  • Delivery and billing data: postal address
  • Order data: purchase history, preferences
  • Payment data: processed exclusively by our secure payment service providers; Miss Chadou does not store any banking data
  • Connection data: IP address, browser type, pages visited, cookie data

3. Purposes of Processing

The data collected is used for the following purposes:

  • Management of orders, deliveries, invoices, and returns
  • Customer relationship management and after-sales service
  • Sending commercial information and newsletters (with consent)
  • Compliance with legal and accounting obligations
  • Improvement of the website and services offered
  • Fraud prevention and transaction security

4. Legal Basis for Processing

Processing is based on:

  • The performance of the sales contract for order management
  • Consent for marketing communications and non-essential cookies
  • Miss Chadou's legitimate interest in improving services and combating fraud
  • Compliance with legal obligations (accounting, invoicing)

5. Recipients of Data

Your personal data is intended for Miss Chadou's internal services as well as our subcontractors involved in providing the services:

  • Secure payment service providers
  • Carriers and logistics platforms (La Poste, Mondial Relay, etc.)
  • Website host (Shopify International Limited)
  • Transactional and marketing email sending tools

Miss Chadou never sells your personal data to third parties.

6. Retention Period

Personal data is retained for only as long as strictly necessary for the purposes for which it was collected:

  • Customer data: for the entire duration of the business relationship and for up to 3 years after the last contact for prospecting purposes
  • Billing data: 10 years in accordance with legal obligations
  • Prospecting data: 3 years from the date of collection or the last contact
  • Cookies: maximum 13 months

7. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access, rectification, and erasure
  • Right to restriction and objection to processing
  • Right to data portability
  • Right to withdraw your consent at any time
  • Right to define instructions regarding the fate of your data after your death

To exercise these rights, you can contact Miss Chadou:
Email: contact@misschadou.com
By mail: Miss Chadou — 231 rue Saint-Honoré, 75001 Paris, France

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr

8. Cookies

The www.misschadou.com website uses cookies to improve your user experience, analyze website traffic, and offer you personalized deals. You can configure your cookie preferences at any time from your browser or from the consent banner displayed on the website.

9. Data Security

Miss Chadou implements appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, particularly against loss, alteration, disclosure, or unauthorized access.

10. Amendment of the Privacy Policy

Miss Chadou reserves the right to amend this privacy policy at any time to adapt it to legislative, regulatory, jurisprudential, or technical developments. Any amendment will take effect immediately upon publication on the website.

11. Contact

For any questions regarding this privacy policy or your personal data, you can contact Miss Chadou:
Email: contact@misschadou.com
Telephone: +33 7 59 54 57 22
Address: 231 rue Saint-Honoré, 75001 Paris, France