Privacy Policy

Privacy Policy

The purpose of this privacy policy is to inform users of the website www.misschadou.com about how their personal data is collected and processed, in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 and the French Data Protection Act ("Loi Informatique et Libertés") of January 6, 1978, as amended.

1. Data Controller

The data controller for data collected on the website is:
Miss Chadou
Registered office: 231 rue Saint-Honoré, 75001 Paris, France
SIREN: 933 826 687 — SIRET: 933 826 687 00016
Intra-community VAT number: FR84 933 826 687
Email: contact@misschadou.com
Phone: +33 7 58 14 55 45

2. Data Collected

As part of the use of the website and order management, Miss Chadou may collect the following data:

  • Identification data: last name, first name, email address, phone number
  • Delivery and billing data: postal address
  • Order data: purchase history, preferences
  • Payment data: processed exclusively by our secure payment providers; Miss Chadou does not store any banking data
  • Connection data: IP address, browser type, pages visited, cookie data

3. Purposes of Processing

The collected data is used for the following purposes:

  • Management of orders, deliveries, invoices, and returns
  • Management of customer relations and after-sales service
  • Sending commercial information and newsletters (with consent)
  • Compliance with legal and accounting obligations
  • Improvement of the website and services offered
  • Fraud prevention and transaction security

4. Legal Basis for Processing

Processing is based on:

  • The performance of the sales contract for order management
  • Consent for marketing communications and non-essential cookies
  • The legitimate interest of Miss Chadou in improving services and combating fraud
  • Compliance with legal obligations (accounting, invoicing)

5. Data Recipients

Your personal data is intended for the internal departments of Miss Chadou as well as our subcontractors involved in the provision of services:

  • Secure payment providers
  • Carriers and logistics platforms (La Poste, Mondial Relay, etc.)
  • Website host (Shopify International Limited)
  • Transactional and marketing email sending tools

Miss Chadou never sells your personal data to third parties.

6. Data Retention Period

Personal data is retained for the period strictly necessary for the purposes for which it was collected:

  • Customer data: for the entire duration of the commercial relationship and up to 3 years after the last contact for prospecting purposes
  • Billing data: 10 years in accordance with legal obligations
  • Prospecting data: 3 years from their collection or the last contact
  • Cookies: maximum 13 months

7. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access, rectification, and erasure
  • Right to restriction of and opposition to processing
  • Right to data portability
  • Right to withdraw your consent at any time
  • Right to define directives regarding the fate of your data after your death

To exercise these rights, you can contact Miss Chadou:
Email: contact@misschadou.com
Mail: Miss Chadou — 231 rue Saint-Honoré, 75001 Paris, France

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority) — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr

8. Cookies

The website www.misschadou.com uses cookies to improve your user experience, analyze website audience, and offer you personalized offers. You can configure your cookie preferences at any time from your browser or from the consent banner displayed on the website.

9. Data Security

Miss Chadou implements appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, particularly against loss, alteration, disclosure, or unauthorized access.

10. Changes to the Privacy Policy

Miss Chadou reserves the right to modify this privacy policy at any time to adapt it to legislative, regulatory, jurisprudential, or technical developments. Any modification will take effect immediately upon its publication on the website.

11. Contact

For any questions regarding this privacy policy or your personal data, you can contact Miss Chadou:
Email: contact@misschadou.com
Phone: +33 7 58 14 55 45
Address: 231 rue Saint-Honoré, 75001 Paris, France